What precautions are you taking in light of COVID-19?
It goes without saying that the safety of our customers and staff is our most important concern. We adhere to the highest standards of food manufacturing and have added further precautions in light of COVID-19.
• If an employee has any symptoms, including a temperature, fever, cough, shortness of breath or a runny nose, they are required to stay home.
• Non-essential staff are not entering Inside Out HQ during this time
• Personal protection equipment has been increased to include face masks, in addition to the usual mandatory laboratory coat, gloves, hair net and beard nets
• Additional hand sanitisers have been introduced throughout the facility
• Our cleaning process adheres to SQF Level 3
What areas are you delivering to?
Delivery available to the full Sydney and Melbourne Metro areas (please use the address checker on our homepage). The team are working hard to accommodate other major cities soon too, so please keep an eye out!
As our milk is fresh, we do not accept returns. If your product arrives defective or damaged, or does not match your order, please give us a call on +61 2 9737 9771 or email us at email@example.com and we’ll arrange a refund.
What’s the minimum order size?
Products must be ordered in bundles of 6 as a minimum. Aside from that, there are no minimum quantities, but orders below $50 will incur a shipping fee of $10.
What’s the order processing time?
Orders received by 12pm will be delivered by refrigerated courier within 1-2 business days (orders received after 12pm on Friday will be delivered on Tuesday or Wednesday). Please allow an extra day for deliveries into Melbourne.
What happens if I can’t be in when you deliver?
Got an esky? Then we recommend leaving one in a safe place and our courier can place the order inside.
How much shelf life will my order have?
We guarantee a minimum of 30 days shelf life on all orders, so you’ll have plenty of time to enjoy them
Do you have a subscription service?
We are currently working on this option! Although, when it is up and running - you can choose from weekly, fortnightly, or monthly drops! Place an order once, Inside out goodies will arrive automatically at your chosen frequency!
Can I cancel my order?
To allow us to deliver so quickly, our team needs to get to work straight away, so unfortunately you can’t cancel any one-time orders, but you can cancel or amend your subscription at any time
How can I contact you about my order?
If we haven’t answered your question with the info above, then please give our friendly team a call on +61 2 9737 9771 or email us at firstname.lastname@example.org and tell them to 1. Work on more extensive FAQs 😉 and then 2. Let them know your question.